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JbWall Graphics

Jbwall graphics

Shipping & delivery

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At JBWall Graphics we understand the importance of providing you with a smooth and reliable experience, from ordering to receiving your package. We are committed to providing you with the best delivery times while maintaining the quality of our products and services. Our team is ready to respond to your needs at any time. Don't hesitate to contact us for personalized assistance !

Production times

Picto délais de production

We work with a specialized art laboratory-workshop to print our illustrations. To guarantee quality and efficient production management, lead times vary from 3 days to a week, and even up to 14 days depending on the complexity of your order.


Picto livraison

Delivery times vary depending on the destination, whether regional or national. In metropolitan France, delivery takes place within 14 days of the order being placed. Shipping costs are at the customer's expense and are calculated according to the size and weight of the item, the shipping method and the destination. These costs will be displayed in your basket once the delivery location has been specified and validated. Although costs may sometimes seem high, we strive to offer the best value for money and guarantee secure delivery. For formats larger than 100x100 cm, costs may be higher due to specific packaging or the use of a shipping crate, and these costs will be specified by e-mail before the order is finalized.

Receipt of a damaged parcel

Picto réception d'un colis endommagé

It is the buyer's responsibility to examine the package carefully and report any damage within 48 hours of delivery. The return policy does not cover damaged items that have not been reported within the specified time. The buyer must provide photos showing the condition of the package and the artwork, as well as photos of the shipping labels and documents. Once the notification has been received, we will do our utmost to find a solution with you and will offer an exchange or refund within 14 days of the return of the package.


Picto emballage

Each order is meticulously processed and packaged to ensure optimum protection during transport. We use specially designed packaging to protect the print (and the frame) from shock and weather. We prefer flat-packed shipping to preserve the quality of your order. For very large formats, we use custom-made wrap crates (made of wood and triple-fluted).

Customs duties

Picto droit de douane

Prices and shipping costs do not include any import or customs duties. When importing a work from another country, customs duties may be charged on arrival in the destination country. These charges are calculated by the local authorities and invoiced by the carrier, independently of the order and shipment of the artwork. Presentation fees may also be charged by the carrier to manage the customs clearance procedure. Any costs associated with importing the artwork are the responsibility of the buyer and are non-refundable in the event of a request to return the artwork.

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What our customers says

Pierre, restaurateur in Arcachon

I have acquired two personalized illustrations by Philippe Jan-Beroca. I'd like to congratulate this artist on the quality of his work. After a few weeks' work, he presented me with his work, and I literally fell in love with it... The second is just as successful as the first.... The quality of the paper and the support materials enhance the works with surprising realism. Thank you again for your professionalism. Yours sincerely, Pierre
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